Family firms with a passion and values often manage to take the 'upper hand' on rivals and one such mantra that achieved this was undoubtedly the 'Nordstrom Way.' Sadly the inspiration behind this approach has passed away but his legacy and values will remain and help to continue to drive the family business forward.
A real family firm where each generation strives to 'leave the business in a better state than they found it' and a legacy that will endure.
Blake Nordstrom, who disclosed a lymphoma diagnosis in December, is remembered by employees, customers and others as a humble leader who treated employees as family. In an archive video, he talks about the evolution of the “Nordstrom Way.”